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Laughable Best Match Video From HomeAway

Laughable Best Match Video From HomeAway In my opinion this sort of sums up Homeaway  – A badly made video – badly trying to be funny (why?) – A multi billion dollar company, a five dollar video (oh look, Bob’s in the photocopier room, that’s just hilarious). Anyway, this video is meant to explain best match to owners and managers. Bob walks us through the 7 points of best match...
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Now Homeaway Want To Paint Your VR Property Blue

Now Homeaway Want To Paint Your VR Property Blue How do you feel about having your vacation rental branded by the Austin based company? In an effort to steal a march on their business rivals, Homeway, the worlds “leading” vacation rental listing company have announced that they will be launching a new marketing initiative in the new year. The “BLUE IN THE FACE” campaign wants vacation rental owners to paint...
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Homeaway Social Media Police Attacking Owners Facebook Pages

I came across this information on social media and have to say that I’m shocked at the level of control that Homeaway are trying to enforce on owners across so many fronts. I fully understand the need to suppress leakage on their own site regarding owners that encourage booking outside the HA system but when it comes to the Homeaway police poking around owners Facebook pages this really does cross...
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Sharples Leaves Homeaway

News just in… I read this online, People quit on Fridays and get fired on Mondays – particularly when it comes to publicly traded companies. The duration of the forward agreement also screams fired… Hello Owners and Property Managers. I wanted to reach out to you directly to let you know about some big news for both HomeAway and me personally. After 12 years at the helm at HomeAway, I...
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When the communicator met the customer

When the communicator met the customer I came across this great article by Gerry McGovern – Does it ring any bells with you? Communicator: We’re delighted to announce that our new updated, redesigned and relaunched service is even easier to use than it has ever been. Customer: But it’s not. Communicator: We value your feedback, but our new redesigned service has a whole range of new features, topped off by an...
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The Masked Manager | ARE YOU TRAPPED IN THE SPIDERS WEB?

   By The Masked Manager ARE YOU TRAPPED IN THE SPIDERS WEB? These last few weeks has shown the moves to increasingly monetise the rental world. The doors have almost shut as Best Match is introduced on HomeAway sites and guests are led down more disturbing booking paths. From reading this week’s newsletters and forums it’s clear that wherever you have your home, how many great reviews or celebrities have...
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Expedia Exgreedia Brexpedia

Expedia Exgreedia Brexpedia I came across this “review” concerning Owners Direct on Trust Pilot and thought that I would share it here as it seems to sum up a lot of the feelings toward Expedia, Homeaway, VRBO, Stayz, etc. I should also mention that Owners Direct now has a 0.3 out of 10 rating on Trust Pilot (the actual wording is that the company have a Trust Score of 0.3 out of...
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Homeaway, I know You Read This , I need Your Help

Homeaway, I know You Read This , I need Your Help Dear Mr Sharples, or anyone else at Homeaway that is prepared to listen. Please help. An owner has asked if I could help her sort out a very serious problem regarding Best Match and she isn’t the only one experiencing this knock on effect caused by your software changes. As you will see, she has tried to sort this problem...
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Why Is Santa Monica Allowing Homeaway Etc To Break The Law?

I came across the story below, of a vacation rental operator being convicted of operating an illegal VR business in Santa Monica and got to wondering how this breaks down into the “them and us” of big vacation rental business and small vacation rental business. Mr Shatford, the VR operator in question, was operating four VR’s and was, quite rightly, prosecuted and convicted. My question to the Santa Monica task force...
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My Word It’s July Already

Where does the time go. No sooner than you look around and here we are half way through the year already. It won’t be long before certain pundits start predicting what’s going to be happening next year. You won’t find that here. I’m here to tell you what’s happening this year. I’m very proud to tell you that I’ve been asked to speak at this years Vacation Rental World Summit....
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