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The Masked Manager | ARE YOU TRAPPED IN THE SPIDERS WEB?

   By The Masked Manager ARE YOU TRAPPED IN THE SPIDERS WEB? These last few weeks has shown the moves to increasingly monetise the rental world. The doors have almost shut as Best Match is introduced on HomeAway sites and guests are led down more disturbing booking paths. From reading this week’s newsletters and forums it’s clear that wherever you have your home, how many great reviews or celebrities have...
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The Masked Manager | GOOD BYE OWNERS, HELLO MANAGERS!

   By The Masked Manager All you pesky owners complaining about  service fees, best match, online bookings, drop in enquiries and lack of customer support, you won’t have to worry much longer, as you may well be out of business! You’re shocked? Upset?  Do I hear cries of anguish?  It’s been coming, none of us actually wanted it but some of us have had to start playing the volume data and...
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The Masked Manager | More Listing Site Changes

   By The Masked Manager FALLING DOWN (Film – 1993) I’m not taken to swearing as the Sheila gets offended, but holy kangaroos what do these companies think we do all day? Let me explain; now I’ve taken some of my blood pressure pills. The screen shot below shows the latest “incarnation” from AirBnB and request to take time, spend money, rethink our business and be accepting. I am talking...
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Vacation Rentals – The Best Thing Since Sliced Bread

By The Masked Manager A BAKERS TALE! I had a conversation with a colleague of mine a few days ago and he gave me this analogy (slightly embellished by me) which may ring bells with many in the VR industry: PEACE TIME Many years ago in a land far far away, there was a small bakers shop with a generous elderly baker who served the town with wonderful fresh bread....
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The Masked Manager | Vacation Rental Opinion | Legal Eagles

By The Masked Manager Another month slips by and we have added more safeguards to our business, to combat what appears to be a small collection of people who see accommodation bookings as a game and a larger proportion aligning their expectations with hotel service. I know some people play games with hotel chains, to get refunds and upgrades and perhaps this is infiltrating the rental world on a greater...
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The Masked Manager | Vacation Rental Opinion

MANAGING MISDIRECTION The post about HomeAway (Roger Almaida) and search misdirection was fascinating and provides a weight of evidence that the online rental world is not always as it seems. We had quick pop at this and had similarly odd and inconsistent results, but in reality this is of no surprise. We know that HomeAway has volume vs. traffic issues.  Recent analyst reports point to this as a hurdle to the...
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The Masked Manager | Vacation Rental Opinion

THE SHEPHERD’S SHEEP ARE NOT FOLLOWING! This month The Masked Manager lets off steam and gives his vacation rental opinion about Homeaway. THESE ARE EXCERPTS FROM A YAHOO FORUM AND CONTRIBUTION BY CARL SHEPHERD (co founder and COO of Homeaway) THIS LAST MONTH IN REPSONSE TO A SERIES OF QUESTIONS WE ALL WANT ANSWERED. We thought the discussion was particularly topical and although the industry is awash with comments and speculation,...
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The Masked Manager – CHRISTMAS IS COMING TO RENTALS

On the first Thursday of every month we are joined by the ‘Stig’ of the vacation rental world. This vastly experienced vacation rental manager will be letting off steam, making edgy industry predictions and generally throwing the cat among the pigeons each month… This month The Masked Manager points his finger in the direction of “the most annoying business development in our industry“. He was young, professional, well dressed, and articulate and with...
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